Shipping policy
Shipping Policy
At One Emerald Lane, we work to process and ship orders as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Please note that orders are generally not processed or shipped on:
- Weekends
- U.S. federal holidays
- Carrier-observed holidays
During high-volume periods, promotions, or holiday seasons, processing times may be slightly longer.
Shipping Times
Delivery times may vary depending on your location, shipping carrier, and order volume.
Estimated shipping times are provided for reference only and are not guaranteed.
Once your order has shipped, delivery is handled by the selected shipping carrier.
Order Tracking
If tracking is available for your shipment, you will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Delays
Shipping delays may occur due to circumstances outside our control, including but not limited to:
- Carrier delays
- Weather conditions
- High seasonal shipping volume
- Incorrect or incomplete shipping information
- Service disruptions
We are not responsible for delays caused by shipping carriers or events beyond our control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We may not be able to make changes once the order has been processed or shipped.
Lost, Missing, or Stolen Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around your delivery location
- Asking household members or neighbors
- Contacting the shipping carrier directly
If you still need assistance, feel free to contact us and we will do our best to help.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible and include photos of:
- The shipping box
- The product packaging
- The damaged item
This will help us review the issue and assist you more quickly.
Shipping Restrictions
We reserve the right to limit or decline shipment to certain locations where shipping service may be unavailable, unreliable, or restricted.
Contact Us
If you have any questions about your shipment, please contact us at:
walter@oneemeraldlane.com